Real Estate | Mystery Shopping
Start your mystery shopping before its too late
How do you know your agents are saying the right thing?
Mystery shopping provides a snapshot of your brand in action. Mystery shopping can measure the quality of service or compliance with regulatory requirements, by gathering specific information regarding your services, based on internal key performance indicators and standards across your sales and/or property management departments.
Apex HR provides a suite of services that bring an end-to-end view of your operations.
Why mystery shop?
- One of the best ways of really finding out what happens in your own business.
- It is an objective way of measuring your service – against competitors and industry benchmarks.
- Assists with performance management or staff reward.
- It can identify any service gaps that will help improve the level of service.
What do you get?
Apex HR will work closely with you to develop an effective program that accurately captures your customer experience, links to your internal policies and procedures and provides a basis for rating and benchmarking your employees and office performance overall. Our experts will also prepare an in-depth and comprehensive report highlighting the agreed service standards and make any recommendations for identified improvement strategies to improve or safeguard your income or reputation.
Where We Are Located
Designing and implementing a compliance programme. Apex HR have been a valuable partner with our company, assisting in designing and implementing a compliance programme across our network. The team at Apex Hr are easily approachable and enjoyable to work with, they not only recommend and help implement change, they also ensure all stakeholders understand the change and how it impacts the business. I cannot recommend Diana and her team at Apex HR highly enough and I look forward to an ongoing relationship.
Managing our risks Apex HR has helped my business by establishing an effective governance structure. They also helped us to identify risks that my business was exposed to that I never would have never looked at. I now feel our business is in a better position from her consulting.
Happy to recommend A huge thank you to Diana from ApexHR for all her help and support. Diana is always ready and willing to dive into discussions with management and staff about all sorts of topics. Holding sessions and one on one consulting has helped our business move the right way forward. She has assisted us in ensuring our business is excelling well above compliance standards and we are sincerely grateful for her efforts.
Expert real estate industry knowledge It is convenient and easy to be able to learn in our own workplace. Our trainer has expert industry knowledge and is able to answer all questions directed to her with confidence. The training is personalised and designed to meet the needs of our business. Apex HR training is teaching staff new skills to meet the needs of our business for now and in the future. This includes better customer service, better work safety practices and improvements to productivity. Apex HR visited our workplace and explained how they could provide us with the opportunity to expand the skills of our staff and work with us every step of the way. The training is affordable and the application process was seamless.
New laws in real estate Picking Diana to keep me updated with all the new laws about everything real estate has been the best decision I’ve made. My preferred learning style is one on one training and Apex HR accommodated for this. Apex HR are very knowledgeable in estate agents regulatory practices and processes. I found Apex Hr, very efficient with always attending my questions, whether it was by phone, email or a late text message at night and would definitely use her again. I have already recommended Diana to a few colleagues of mine in the same industry & we all have some much to learn.
Vicinity Centres Chadstone
Chadstone Tower 1 Level 8, 1341 Dandenong Road, Chadstone VIC 3148