Real Estate | Mystery Shopping

Commercial | Residential | Sales and Property Management

Are agents saying
the right thing?

Mystery shopping provides a snapshot of your brand in action. Mystery shopping can measure the quality of service or compliance with regulatory requirements, by gathering specific information regarding your services, based on internal key performance indicators and standards across your sales and/or property management departments.

Benefits to
Mystery Shop

Don't forget your real estate agents acts on behalf of your business, the question you should be asking are they saying or doing the right thing? One of the best ways of finding out what happens in your own business is to have an objective way of measuring your service – against competitors and industry benchmarks. We at Apex HR can assists with performance management or staff reward. This way we can identify any service gaps that will help improve the level of service.

Get the best result - POSSIBLE
Why Use
Apex Hr

Apex HR will work closely with you to develop an effective program that accurately captures your customer experience, links to your internal policies and procedures and provides a basis for rating and benchmarking your employees and office performance overall. Our experts will also prepare an in-depth and comprehensive report highlighting the agreed service standards and make any recommendations for identified improvement strategies to improve or safeguard your income or reputation.

Apex hr clients

Head Office
Vicinity Centres Chadstone    

Chadstone Tower 1 Level 8, 1341 Dandenong Road, Chadstone VIC 3148

Apex Human Resources Pty Ltd RTO# 21239.
Give us a call 03 8260 5895