Policies and Procedures

Designing and implementing a compliance programme.

Apex HR have been a valuable partner with our company, assisting in designing and implementing a compliance programme across our network. The team at Apex Hr are easily approachable and enjoyable to work with, they not only recommend and help implement change, they also ensure all stakeholders understand the change and how it impacts the business. I cannot recommend Diana and her team at Apex HR highly enough and I look forward to an ongoing relationship.

Happy to recommend

A huge thank you to Diana from ApexHR for all her help and support. Diana is always ready and willing to dive into discussions with management and staff about all sorts of topics. Holding sessions and one on one consulting has helped our business move the right way forward. She has assisted us in ensuring our business is excelling well above compliance standards and we are sincerely grateful for her efforts.

Expert real estate industry knowledge

It is convenient and easy to be able to learn in our own workplace. Our trainer has expert industry knowledge and is able to answer all questions directed to her with confidence. The training is personalised and designed to meet the needs of our business.

Apex HR training is teaching staff new skills to meet the needs of our business for now and in the future. This includes better customer service, better work safety practices and improvements to productivity.

Apex HR visited our workplace and explained how they could provide us with the opportunity to expand the skills of our staff and work with us every step of the way. The training is affordable and the application process was seamless.

Managing our risks

Apex HR has helped my business by establishing an effective governance structure. They also helped us to identify risks that my business was exposed to that I never would have never looked at. I now feel our business is in a better position from her consulting.
Apex HR was a business where we dealt with Diana (owner) through the whole process. She offered a customised service that was specific to our needs and circumstances. Her knowledge in my industry was amazing and she really had answers for everything. As a busy person myself I had full confidence to pick up the phone and know Diana’s information was correct and accurate (which was what I needed). I find it very beneficial when dealing with key stakeholders that they own their own business. This was the case with Apex HR and the practicality of it was that it gave me a chance to have my whole business reviewed all the way from compliance issues to the efficiency of my day to day operational tasks.
Diana was amazing from the start. An amazing sounding board from day one with working through any problems and concerns (whether that was with compliance or better delegation of tasks through my business). We will continue to us Apex HR, they are a business we will continually lean on for guidance. I would have no hesitation to continue to refer them to other business owners which I have already done.

Diana’s background with CAV

I really enjoyed the presentation provided by Diana Bevacqua from Apex. I found the process leading to the training day very transparent and professional. Diana through her initial consultation was able to get a strong understanding of our agency sector of our business and provided tailored training to suit our requirements. Diana’s background with CAV was a definite drawcard as well as a referral from a prominent agency. Apex was able to provide a roadmap that allowed our property services team clear direction for what was required for diligent reporting. We would recommend Apex to others in need for certainty, transparent, tailored training. I was happy that after the presentation and training was complete, Diana allows us to maintain a relationship and ask questions and keep the network going.

5 Star Service

Diana and the ApexHR team provided exemplary advice and service relating to the implementation of amendments to the Estate Agents Act. Diana’s detailed knowledge and thorough understanding of the amendments was matched with an extraordinarily practical approach to delivery of the required outcome. Her experience and attention to detail was faultless. We heartily endorse Diana and the ApexHR group.

Professional Service

Our trainer has expert industry knowledge and is able to answer all questions directed to her with confidence. The training is personalised and designed to meet the needs of our business. Apex HR is teaching our staff new skills to meet the needs of our business for now, and in the future. This includes better customer service, better work safety practices and improvements to productivity.

Professional service

The information that ApexHR and Diana brought to our company along with her expertise was invaluable in shaping our compliance program for our company. The training session she conducted with our staff relating to the amendments to the Estate Agents Act was concise and displayed her thorough understanding of the industry. We found Diana highly approachable as she tackled all of our questions in a clear manner that was easily understood. We highly recommend her services.

Business Management and Leadership

The opportunity to do this course is fantastic. (The trainer) has made the class an enjoyable one and the way (they) teach is wonderful. Each class I do walk away feeling on top of things. You give the time to each of us students individually, which is appreciated. I have been in the (real estate) industry for 10 years now and this course has taught me a thing or two. What we have learnt from you so far we have practiced in the office. This, of course, is what it’s all about.

New laws in real estate

Picking Diana to keep me updated with all the new laws about everything real estate has been the best decision I’ve made. My preferred learning style is one on one training and Apex HR accommodated for this. Apex HR are very knowledgeable in estate agents regulatory practices and processes.

I found Apex Hr, very efficient with always attending my questions, whether it was by phone, email or a late text message at night and would definitely use her again. I have already recommended Diana to a few colleagues of mine in the same industry & we all have some much to learn.

Highly recommended

There are a myriad of training organisations in the marketplace for employees. ApexHR stand out from the rest with their personalised service, efficient training programs, and versatility to work within our changing environment. Highly recommended.