Looking to improve your administrative skills? Enrol in one of our short courses.
Duration - 1 Day
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.
Manage their time more effectively
Prioritise their time so they can get it all done.
Complete Special Tasks
Verbal Communication Skills
Non-Verbal Communication Skills
Deal better with their managers
Taking Care of Yourself is a priority
Anyone who is responsible for coordinating, managing or being an effective member of an office team
Personal assistants, secretaries and executive assistants are some of the most important people in any organisation. They are required to have a high level of interpersonal, planning, time management and problem solving skills. This practical two day will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.
Organise your workspace and you workflow
Determine ways of storing information and supplies
Learn to prioritise your time schedule and daily tasks
Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
Decision making tips
Communicate through written, verbal, and nonverbal methods
Manage meetings effectively
Organising travel reservations
Adapt to the needs and styles of management
Act as a gatekeeper
Responding to feedback
Anyone who is responsible for coordinating, managing or being an effective member of an office team.
Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This course will provide the knowledge and skills for your participants to complete more tasks and get things done. Our Goal Setting and Getting Things Done course will cover strategies to help your participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.
Manage time effectively
Accomplish important tasks
Create SMART goals
This course has been designed for anyone who wants to increase personal productivity and minimise stress caused through a reactive/responsive mode of working.
This Course is designed to give participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give then the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this Course participants will learn the needed skills in planning and implementing a successful meeting. The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
Planning and Preparing
Identifying the Participants
How to choose the time and place
How to create the agenda
How to set up the meeting space
How to incorporate your electronic options
Meeting Roles and Responsibilities
Use an agenda
Chairing a Meeting
How to deal with disruptions
How to professionally deal with personality conflicts
How to take minutes
This course has been designed for required to lead meetings that are focused on positive outcomes.