Compliance Services

Let’s work together to build it better and more streamline 

Scrutiny around compliance is rapidly increasing as the regulators look to ensure that estate agencies are putting policies and procedures in place to effectively respond to and mitigate risk. The most obvious consequence of non-compliance is the substantial monetary penalties and fines that can occur as a result of misconduct. Leveraging off over 15 years of regulatory experience, the Apex HR team work with estate agencies providing consultancy services to establish best practice.

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Policies and procedures are an essential part of any estate agency. Together, policies and procedures provide a roadmap for day-to-day operations. They ensure compliance with laws and regulations, give guidance for decision-making, and streamline internal processes.

Well-written policies and procedures aim to help the estate agency in many ways. Policies and procedures demonstrate that the estate agency is being operated in an efficient and businesslike manner, raise stability and ensure consistency in the decision-making and operational procedures.

Policies are also beneficial in assisting employers by providing legal protection in unfair dismissal claims, OHS and other regulator prosecutions or liability claims.

Apex HR can work with you to develop or review:

  • Internal office policies and procedures
  • Operational templates
  • Operational manuals.

Real estate can be a lucrative and rewarding industry, but the day to day running of a profitable business can be stressful and depleting.

Time and again, we talk to real estate agents who tell us that they struggle to strike a balance between closing sales AND making sure their business practices are on track.

Apex HR works with real estate agents to demystify their compliance obligations and build better and more profitable business practices.

We offer advice on:

  • Licencing applications
  • Permission applications
  • Operational processes and procedures
  • Dealings with regulators
  • Compliance programs.

10 years’ experience with Consumer Affairs Victoria and 15 years of experience and technical knowledge of regulatory compliance with a Masters in Regulatory Studies.

Diana Bevacqua


Chadstone Tower 1 Level 8, 1341 Dandenong Road, Chadstone VIC 3148

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03 8260 5895 (Option 1)

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