Apex HR Terms and Conditions
Refund and Cancellation Policy
The RTO is unable to commence the course for which the original enrolment and payment has been made.
Full refund or alternative placement in a course
The RTO is unable to continue to deliver the course as agreed.
Partial refund or alternative placement in a course
Withdrawal more than two weeks prior to agreed start date
Full refund
Withdrawal less than 7 days prior to the agreed start date
Full refund minus a $50.00 Administration fee
Withdrawal up to after 4 weeks of the course commencement
Extenuating circumstances
Students may have extenuating circumstances that prevent them from attending scheduled course dates. These circumstances may include (but are not limited to):
- Illness
- Family or personal matters
- Other extraordinary reasons
Where evidence can be successfully provided to support the student’s circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the General Manager and shall be assessed on a case by case situation.
Refund of unused tuition fees less a $50.00 Administration fee