Internal Audits

Will your files withstand regulatory scrutiny?

Designed to assist estate agencies to meet their regulatory obligations and industry best practice, Apex HR offer onsite compliance audits on sales files, property management files, employee files and administrative processes.

The internal audits are conducted by experienced regulatory professionals who have more than 10 years experience working with Consumer Affairs Victoria and committed to working with estate agents to establish best practice in their operations.

Internal audits can be conducted in any one, or all, of the following areas:

  • Sales
  • Property management
  • Human resources and management records

Internal audits consist of the review of:

  • Sample sales/property management/employee/management files
  • Organisational policies and procedures
  • Organisational processes
  • Employee knowledge of their regulatory obligations

and are followed up with a detailed report of the findings. Where required, suggested improvement strategies to better comply with the regulatory regulations are also included in the report.

Why do you need an audit?

Perhaps ask the question instead, what will it cost me not to have an audit in fines, customer complaints and reputational damage?

  • Audits measure compliance with external (legislative obligations) and internal (policies and procedures) standards
  • Audits can identify and manage risks that may lead to financial loss and/or reputational damage
  • Audits provide senior management with oversight on the overall operations of their business and the effectiveness of their processes
  • Improve your overall brand, culture and reputation
  • It can identify any service gaps that will help improve level of service.

Arrange your complimentary no obligation meeting

Either phone us on 03 9755 7453 or complete the form below

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